{"id":848,"date":"2026-06-14T06:55:08","date_gmt":"2026-06-14T06:55:08","guid":{"rendered":"https:\/\/elmstoneestates.co.uk\/?page_id=848"},"modified":"2026-06-15T06:35:26","modified_gmt":"2026-06-15T06:35:26","slug":"compliance-information","status":"publish","type":"page","link":"https:\/\/elmstoneestates.co.uk\/?page_id=848","title":{"rendered":"Compliance Information"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"848\" class=\"elementor elementor-848\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3555ea1 e-flex e-con-boxed e-con e-parent\" data-id=\"3555ea1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;video&quot;,&quot;background_video_link&quot;:&quot;https:\\\/\\\/elmstoneestates.co.uk\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/ELMSTONE-2.mp4&quot;,&quot;background_play_on_mobile&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-background-video-container\">\n\t\t\t\t\t\t\t<video class=\"elementor-background-video-hosted\" role=\"presentation\" autoplay muted playsinline loop><\/video>\n\t\t\t\t\t<\/div><div class=\"elementor-element elementor-element-dae3717 e-con-full e-flex e-con e-child\" data-id=\"dae3717\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76427de elementor-widget-tablet__width-inherit elementor-widget__width-inherit animated-slow elementor-invisible elementor-widget elementor-widget-gum_heading\" data-id=\"76427de\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"gum_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"gum-widget-title\"><h1 class=\"section-main-title size-default\"><a href=\"https:\/\/elmstoneestates.co.uk\/?page_id=848\">Compliance Information<\/a><\/h1><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-78cb403 e-con-full animated-slow e-flex elementor-invisible e-con e-child\" data-id=\"78cb403\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:250}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ead78c elementor-widget elementor-widget-gum_heading\" data-id=\"6ead78c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"gum_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"gum-widget-title\"><h1 class=\"section-main-title size-default\"><a href=\"https:\/\/elmstoneestates.co.uk\"><span class=\"prefix\"><\/span><span class=\"maintitle\">Home<\/span><span class=\"subfix\"><\/span><\/a><\/h1><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aae0cc5 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"aae0cc5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"#\">\n\t\t\t<i aria-hidden=\"true\" class=\"jki jki-right-arrow-light\"><\/i>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ac727b elementor-widget elementor-widget-gum_heading\" data-id=\"5ac727b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"gum_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"gum-widget-title\"><h1 class=\"section-main-title size-default\"><a href=\"https:\/\/elmstoneestates.co.uk\/?page_id=848\">Compliance Information<\/a><\/h1><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-473806c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"473806c\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f95c403\" data-id=\"f95c403\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e97d84a elementor-widget elementor-widget-text-editor\" data-id=\"e97d84a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div>At Elmstone Estates Ltd, we are committed to operating transparently and in accordance with all relevant legislation and industry regulations. This page contains important information regarding our fees, Client Money Protection membership, redress scheme membership, complaints procedure, privacy\u00a0policy, and other regulatory disclosures. If you require any further information, please contact us and we will be happy to assist.<\/div><div>\u00a0<\/div><div><strong>Elmstone Estates Ltd<\/strong><\/div><div><strong>Company No. <\/strong>16849425<\/div><div><strong>Registered Office &#8211; <\/strong>Dominion house, 665 North Circular Road, Suite 228,\u00a0 NW27AX, London<\/div><div><strong>Email &#8211;<\/strong> <a href=\"mailto:admin@elmstoneestates.co.uk\" target=\"_blank\" rel=\"noopener\">admin@elmstoneestates.co.uk<\/a><\/div><div><strong>Telephone &#8211; <\/strong>02033559739<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-15aa301 fade-black-on-scroll e-flex e-con-boxed e-con e-parent\" data-id=\"15aa301\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6284d78 e-grid e-con-full e-con e-child\" data-id=\"6284d78\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2cbb5ea elementor-widget elementor-widget-ucaddon_uc_material_bullets\" data-id=\"2cbb5ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ucaddon_uc_material_bullets.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Icon Bullets -->\n\t\t<link id='font-awesome-css' href='https:\/\/elmstoneestates.co.uk\/wp-content\/plugins\/unlimited-elements-for-elementor-premium\/assets_libraries\/font-awesome6\/fontawesome-all.min.css' type='text\/css' rel='stylesheet' >\n\t\t<link id='font-awesome-4-shim-css' href='https:\/\/elmstoneestates.co.uk\/wp-content\/plugins\/unlimited-elements-for-elementor-premium\/assets_libraries\/font-awesome6\/fontawesome-v4-shims.min.css' type='text\/css' rel='stylesheet' >\n\n<style>\/* widget: Icon Bullets *\/\n\n\r\n@keyframes uc_uc_material_bullets_elementor_2cbb5ea__item-animation {\r\n  0% {\r\n            transform: translateX(-100px);\r\n        \t        \tfilter: blur(10px);\r\n\t\t\t\r\n    \t    opacity: 0;\r\n  }\r\n  100% {\r\n            transform: translateX(0px);\r\n        \t            filter: blur(0px);\r\n            \r\n    \t\topacity: 1;\r\n  }\r\n}\r\n\r\n\r\n#uc_uc_material_bullets_elementor_2cbb5ea .uc_material_bullets_row{\r\n\topacity:0;\r\n}\r\n\r\n\r\n#uc_uc_material_bullets_elementor_2cbb5ea .uc-entrance-animate {\r\n  opacity:1;\r\n}\r\n\r\n#uc_uc_material_bullets_elementor_2cbb5ea .uc-entrance-animate {\r\n\tanimation: uc_uc_material_bullets_elementor_2cbb5ea__item-animation 0.6s cubic-bezier(0.470, 0.000, 0.745, 0.715) both;\r\n}\r\n\r\n\t\t\t\n\n#uc_uc_material_bullets_elementor_2cbb5ea *{\n\t-webkit-box-sizing: border-box;\n\t-moz-box-sizing: border-box;\n\tbox-sizing: border-box;\n}\n\n#uc_uc_material_bullets_elementor_2cbb5ea .ue-icon-wrapper{\n\tdisplay: flex;\n}\n\n#uc_uc_material_bullets_elementor_2cbb5ea .ue-icon{\n  display:flex;\n  align-items:center;\n  justify-content:center;\n  flex-grow:0;\n  flex-shrink:0;\n  line-height:1em;\n  transition:0.3s;\n}\n\n#uc_uc_material_bullets_elementor_2cbb5ea .ue-icon svg{\n  height:1em;\n  width:1em;\n}\n\n#uc_uc_material_bullets_elementor_2cbb5ea .uc_material_bullets_row{\n\tfont-weight:400;\n\toverflow:hidden;\n\tdisplay:flex;\n\tposition:relative;\n\ttext-align:left;\n\twidth:100%;   \n    transition:0.3s;\n}\n\n#uc_uc_material_bullets_elementor_2cbb5ea .uc_material_bullets_row a.ue-item-link{\n  position:absolute;\n  display:block;\n  top:0;\n  right:0;\n  left:0;\n  bottom:0;\n}\n\n#uc_uc_material_bullets_elementor_2cbb5ea .uc_material_bullets_row:last-child{\n\tmargin-bottom:0px !important;\n}\n\n\n#uc_uc_material_bullets_elementor_2cbb5ea .uc_material_bullets_row {\n\tposition:relative;\n\tvertical-align:middle;\n}\n\n#uc_uc_material_bullets_elementor_2cbb5ea .uc_material_bullets_row .uc_content_box{\n\tdisplay:flex;\n    flex-direction:column;\n    align-items: flex-start;\n    flex-grow:1;\n}\n\n#uc_uc_material_bullets_elementor_2cbb5ea .ue-bullets{\n  display:grid;\n}\n\n#uc_uc_material_bullets_elementor_2cbb5ea .ue-text, \n#uc_uc_material_bullets_elementor_2cbb5ea .ue-title, \n#uc_uc_material_bullets_elementor_2cbb5ea .ue-seperator{\n  width:100%;\n}\n\n#uc_uc_material_bullets_elementor_2cbb5ea .ue-seperator-line{\n  display:inline-block;\n  font-size:0px;\n}\n\n#uc_uc_material_bullets_elementor_2cbb5ea .ue-seperator{\n  font-size:0px;\n}\n\n#uc_uc_material_bullets_elementor_2cbb5ea.uc-remote-parent .uc_material_bullets_row{\n  cursor:pointer;\n}\n\n.ue-title{\n  font-size:21px;\n  margin:0;\n}\n\n#uc_uc_material_bullets_elementor_2cbb5ea .uc_content_box > *{\n  transition: all .3s;\n}\n\n<\/style>\n\n<div id=\"uc_uc_material_bullets_elementor_2cbb5ea\" class=\"uc_material_bullets  \"  >   \t\n  <div class=\"ue-bullets uc-items-wrapper\" role=\"list\">\n    <div class=\"uc_material_bullets_row elementor-repeater-item-89ae611\" role=\"listitem\">\n  <div class=\"ue-icon-wrapper\" role=\"img\" aria-label=\"Elmstone Estates is a member of the Property redress scheme (PRS)\">\n    <div class=\"ue-icon\">\n       <i class='jki jki-checkmark-circle-light'><\/i>       \t          \n    <\/div>\n  <\/div>\n  \n  <div class=\"uc_content_box uc_ceal\">\n    <div class=\"ue-title\">Elmstone Estates is a member of the Property redress scheme (PRS) <\/div>\n    \n    \t\n    \n    <div class=\"ue-text\">PRS member number -  PRS056000\n<\/div>\t\n  <\/div>\n  \t\n<\/div>\n<div class=\"uc_material_bullets_row elementor-repeater-item-6b4f429\" role=\"listitem\">\n  <div class=\"ue-icon-wrapper\" role=\"img\" aria-label=\"Elmstone Estates is Registered  with Client money protect (CMP)\">\n    <div class=\"ue-icon\">\n       <i class='jki jki-checkmark-circle-light'><\/i>       \t          \n    <\/div>\n  <\/div>\n  \n  <div class=\"uc_content_box uc_ceal\">\n    <div class=\"ue-title\">Elmstone Estates is Registered  with Client money protect (CMP)<\/div>\n    \n    \t\n    \n    <div class=\"ue-text\">CMP registration number - CMP014916<\/div>\t\n  <\/div>\n  \t\n<\/div>\n<div class=\"uc_material_bullets_row elementor-repeater-item-c8022ed\" role=\"listitem\">\n  <div class=\"ue-icon-wrapper\" role=\"img\" aria-label=\"Elmstone Estates is a Member of the information commissioner's office (ICO)\">\n    <div class=\"ue-icon\">\n       <i class='jki jki-checkmark-circle-light'><\/i>       \t          \n    <\/div>\n  <\/div>\n  \n  <div class=\"uc_content_box uc_ceal\">\n    <div class=\"ue-title\">Elmstone Estates is a Member of the information commissioner's office (ICO)<\/div>\n    \n    \t\n    \n    <div class=\"ue-text\">ICO number ZC082104<\/div>\t\n  <\/div>\n  \t\n<\/div>\n<div class=\"uc_material_bullets_row elementor-repeater-item-59fa5a0\" role=\"listitem\">\n  <div class=\"ue-icon-wrapper\" role=\"img\" aria-label=\"All deposits are registered with Deposit protection scheme (DPS)\">\n    <div class=\"ue-icon\">\n       <i class='jki jki-checkmark-circle-light'><\/i>       \t          \n    <\/div>\n  <\/div>\n  \n  <div class=\"uc_content_box uc_ceal\">\n    <div class=\"ue-title\">All deposits are registered with Deposit protection scheme (DPS) <\/div>\n    \n    \t\n    \n    <div class=\"ue-text\"><\/div>\t\n  <\/div>\n  \t\n<\/div>\n\n  <\/div>\n<\/div>\n<!-- end Icon Bullets -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-96341c7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"96341c7\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-97d68b3\" data-id=\"97d68b3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d92bffd elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"d92bffd\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Landlord fee schedule<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7cbfeee elementor-widget elementor-widget-text-editor\" data-id=\"7cbfeee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>Fully Managed Service:<\/b>\u00a0Fees are individually agreed with each landlord and typically range between 5% and 10% + VAT of the monthly rent collected. The agreed management fee is fully inclusive and covers all standard management services. No additional administration fees, letting fees, tenancy renewal fees, inspection fees, check-out fees, inventory fees, statement fees, contractor arrangement fees, or other hidden charges are charged.<\/p><p><b>Let Only Service:<\/b>\u00a0A one-off fee equivalent to two weeks&#8217; rent + VAT. This fee is fully inclusive of the tenant find and tenancy setup service. No additional administration fees, referencing fees, tenancy agreement fees, check-in fees, or other hidden charges are charged.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-667695b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"667695b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3beaa15\" data-id=\"3beaa15\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d061e62 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"d061e62\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Complaints Procedure<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f3fd76c elementor-widget elementor-widget-text-editor\" data-id=\"f3fd76c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div><b>Elmstone Estates Ltd \u2013 Complaints Procedure<\/b><\/div><div><p>At Elmstone Estates Ltd, we aim to provide a professional and efficient service at all times. However, if you are dissatisfied with any aspect of our service, we welcome the opportunity to address your concerns and resolve the matter promptly.<\/p><\/div><div><b>Stage 1 \u2013 Initial Complaint<\/b><\/div><div>Complaints should be made in writing wherever possible and sent to:<\/div><div>Elmstone Estates Ltd, 665 North Circular Road, NW27AX, London<\/div><div>And\/or by Email:\u00a0<a href=\"mailto:admin@elmstoneestates.co.uk\" target=\"_blank\" rel=\"noopener\">admin@elmstoneestates.co.uk<\/a><\/div><div>Please provide:<\/div><div>Your full name and contact details<\/div><div>The property address (if applicable)<\/div><div>Details of your complaint<\/div><div>Any supporting documentation or evidence<\/div><div>We will acknowledge receipt of your complaint within 3 working days.<\/div><div><p>We will investigate the matter and provide a written response within 15 working days of receiving the complaint.<\/p><\/div><div><b>Stage 2 \u2013 Internal Review<\/b><\/div><div>If you remain dissatisfied with our response, you may request a further review of your complaint.<\/div><div>Your request should be made within 28 days of receiving our Stage 1 response.<\/div><div><p>A senior member of staff who has not been directly involved in the matter will review the complaint and provide a final written response within 15 working days.<\/p><\/div><div><b>Stage 3 \u2013 Independent Redress<\/b><\/div><div>If, after receiving our final written response, you remain dissatisfied, or if more than 8 weeks have passed since your complaint was first raised and it has not been resolved, you may refer the matter to our independent redress scheme.<br \/>Property Redress Scheme (PRS) quoting our redress scheme membership number PRS056000<\/div><div>Website:\u00a0<a href=\"http:\/\/www.theprs.co.uk\/\" target=\"_blank\" rel=\"noopener\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=http:\/\/www.theprs.co.uk&amp;source=gmail&amp;ust=1781503174089000&amp;usg=AOvVaw1oTxPyoPxXQqU3bg4o1oZL\">www.theprs.co.uk<\/a><\/div><div><p>The Property Redress Scheme provides an independent review of complaints and may make recommendations or awards where appropriate.<\/p><\/div><div><b>Client Money Protection<\/b><\/div><div>Elmstone Estates Ltd is a member of a Client Money Protection (CMP) scheme, providing protection for client funds held by the company.<\/div><div><p>Details of our CMP membership are available upon request and on our website.<\/p><\/div><div><b>Our Commitment<\/b><\/div><div>We take all complaints seriously and aim to:<\/div><div>Deal with complaints fairly and professionally<\/div><div>Investigate concerns thoroughly<\/div><div>Keep complainants informed throughout the process<\/div><div>Learn from feedback and improve our services<\/div><div>We appreciate the opportunity to resolve concerns and value all feedback received.<\/div><div>Last Updated: June 2026<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b13bd7b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b13bd7b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-797228b\" data-id=\"797228b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bd7851e elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"bd7851e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Privacy Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13efd96 elementor-widget elementor-widget-text-editor\" data-id=\"13efd96\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div>Elmstone Estates Ltd (&#8220;we&#8221;, &#8220;us&#8221;, &#8220;our&#8221;) is committed to protecting and respecting your privacy.<\/div><div><p>This Privacy Policy explains how we collect, use and protect your personal information when you use our website, contact us, or engage our services.<\/p><\/div><div>1.<b>\u00a0Who We Are<\/b><\/div><div>Elmstone Estates Ltd<\/div><div>Company Number: \u00a0&#8211;\u00a0<b>16849425<\/b><\/div><div>Registered Office:\u00a0<b>Elmstone Estates, Dominion<\/b>\u00a0House 665 North Circular Road, Suite 228, London, United Kingdom, NW2 7AX<\/div><div>Email:\u00a0<b><a href=\"mailto:admin@elmstoneestates.co.uk\" target=\"_blank\" rel=\"noopener\">admin@elmstoneestates.co.uk<\/a><\/b><\/div><div><p>We are the data controller responsible for your personal information.<\/p><\/div><div>2.<b>\u00a0Information We Collect<\/b><\/div><div>We may collect and process the following information:<\/div><div>Name<\/div><div>Address<\/div><div>Email address<\/div><div>Telephone number<\/div><div>Date of birth<\/div><div>Identification documents<\/div><div>Proof of address<\/div><div>Employment and income information<\/div><div>Tenancy and property information<\/div><div>Payment information<\/div><div><p>Website usage data and cookies<\/p><\/div><div>3.\u00a0<b>How We Use Your Information<\/b><\/div><div>We use your information to:<\/div><div>Respond to enquiries<\/div><div>Arrange viewings<\/div><div>Process tenancy applications<\/div><div>Carry out referencing and affordability checks<\/div><div>Manage properties and tenancies<\/div><div>Collect and process rent payments<\/div><div>Comply with legal and regulatory obligations<\/div><div>Communicate with landlords, tenants, guarantors and contractors<\/div><div><p>Improve our website and services<\/p><\/div><div>4.<b>\u00a0Legal Basis for Processing<\/b><\/div><div>We process personal data under one or more of the following legal bases:<\/div><div>Performance of a contract<\/div><div>Compliance with legal obligations<\/div><div>Legitimate business interests<\/div><div><p>Consent, where required<\/p><\/div><div>5.\u00a0<b>Sharing Your Information<\/b><\/div><div>We may share your information with:<\/div><div>Landlords<\/div><div>Referencing agencies<\/div><div>Deposit protection schemes<\/div><div>Utility providers<\/div><div>Local authorities<\/div><div>Maintenance contractors<\/div><div>Legal and professional advisers<\/div><div>Regulatory authorities where required by law<\/div><div><p>We only share information where necessary and lawful.<\/p><\/div><div>6.\u00a0<b>Data Retention<\/b><\/div><div><p>We retain personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, regulatory and accounting requirements.<\/p><\/div><div>7.\u00a0<b>Your Rights<\/b><\/div><div>Under UK data protection law, you have the right to:<\/div><div>Access your personal data<\/div><div>Request correction of inaccurate information<\/div><div>Request deletion of your data in certain circumstances<\/div><div>Restrict processing<\/div><div>Object to processing<\/div><div>Request transfer of your data<\/div><div>Withdraw consent where processing relies on consent<\/div><div><p>To exercise any of these rights, please contact us using the details below.<\/p><\/div><div>8.\u00a0<b>Security<\/b><\/div><div><p>We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse or disclosure.<\/p><\/div><div>9.\u00a0<b>Cookies<\/b><\/div><div>Our website may use cookies to improve functionality and user experience.<\/div><div><p>You can control cookies through your browser settings.<\/p><\/div><div>10.\u00a0<b>Contact Us<\/b><\/div><div>If you have any questions regarding this Privacy Policy or how we handle your personal data, please contact:<\/div><div>Elmstone Estates Ltd<\/div><div><p>Email:\u00a0<a href=\"mailto:admin@elmstoneestates.co.uk\" target=\"_blank\" rel=\"noopener\">admin@elmstoneestates.co.uk<\/a><\/p><\/div><div>11.\u00a0<b>Complaints<\/b><\/div><div>if you are unhappy with how we process your personal information, you may complain to the Information Commissioner&#8217;s Office (ICO) quoting our ICO membership number ZC082104<\/div><div>The ICO can be contacted at:<\/div><div>Wycliffe House<\/div><div>Water Lane<\/div><div>Wilmslow<\/div><div>Cheshire<\/div><div>SK9 5AF<\/div><div>Website:\u00a0<a href=\"http:\/\/www.ico.org.uk\/\" target=\"_blank\" rel=\"noopener\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=http:\/\/www.ico.org.uk&amp;source=gmail&amp;ust=1781503174089000&amp;usg=AOvVaw1mscqHtD0grH-ExcCr7xRE\">www.ico.org.uk<\/a><\/div><div>\u00a0<\/div><div>12.\u00a0<b>Changes to This Policy<\/b><\/div><div>We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect immediately upon publication.<\/div><div>Last Updated: June 2026<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-cb2f8f2 e-grid e-con-boxed e-con e-parent\" data-id=\"cb2f8f2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-46c7e93 elementor-widget elementor-widget-image\" data-id=\"46c7e93\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/elmstoneestates.co.uk\/wp-content\/uploads\/2026\/06\/ChatGPT-Image-Jun-14-2026-09_53_18-AM-1024x1024.png\" class=\"attachment-large size-large wp-image-854\" alt=\"\" srcset=\"https:\/\/elmstoneestates.co.uk\/wp-content\/uploads\/2026\/06\/ChatGPT-Image-Jun-14-2026-09_53_18-AM-1024x1024.png 1024w, https:\/\/elmstoneestates.co.uk\/wp-content\/uploads\/2026\/06\/ChatGPT-Image-Jun-14-2026-09_53_18-AM-300x300.png 300w, https:\/\/elmstoneestates.co.uk\/wp-content\/uploads\/2026\/06\/ChatGPT-Image-Jun-14-2026-09_53_18-AM-150x150.png 150w, https:\/\/elmstoneestates.co.uk\/wp-content\/uploads\/2026\/06\/ChatGPT-Image-Jun-14-2026-09_53_18-AM-768x768.png 768w, https:\/\/elmstoneestates.co.uk\/wp-content\/uploads\/2026\/06\/ChatGPT-Image-Jun-14-2026-09_53_18-AM.png 1254w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-722ad88 elementor-widget elementor-widget-image\" data-id=\"722ad88\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/elmstoneestates.co.uk\/wp-content\/uploads\/2026\/06\/ChatGPT-Image-Jun-14-2026-09_53_30-AM-1024x1024.png\" class=\"attachment-large size-large wp-image-853\" alt=\"\" srcset=\"https:\/\/elmstoneestates.co.uk\/wp-content\/uploads\/2026\/06\/ChatGPT-Image-Jun-14-2026-09_53_30-AM-1024x1024.png 1024w, https:\/\/elmstoneestates.co.uk\/wp-content\/uploads\/2026\/06\/ChatGPT-Image-Jun-14-2026-09_53_30-AM-300x300.png 300w, https:\/\/elmstoneestates.co.uk\/wp-content\/uploads\/2026\/06\/ChatGPT-Image-Jun-14-2026-09_53_30-AM-150x150.png 150w, https:\/\/elmstoneestates.co.uk\/wp-content\/uploads\/2026\/06\/ChatGPT-Image-Jun-14-2026-09_53_30-AM-768x768.png 768w, https:\/\/elmstoneestates.co.uk\/wp-content\/uploads\/2026\/06\/ChatGPT-Image-Jun-14-2026-09_53_30-AM.png 1254w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30abb5c elementor-widget elementor-widget-image\" data-id=\"30abb5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/elmstoneestates.co.uk\/wp-content\/uploads\/2026\/06\/ChatGPT-Image-Jun-14-2026-09_53_33-AM-1024x1024.png\" class=\"attachment-large size-large wp-image-852\" alt=\"\" srcset=\"https:\/\/elmstoneestates.co.uk\/wp-content\/uploads\/2026\/06\/ChatGPT-Image-Jun-14-2026-09_53_33-AM-1024x1024.png 1024w, https:\/\/elmstoneestates.co.uk\/wp-content\/uploads\/2026\/06\/ChatGPT-Image-Jun-14-2026-09_53_33-AM-300x300.png 300w, https:\/\/elmstoneestates.co.uk\/wp-content\/uploads\/2026\/06\/ChatGPT-Image-Jun-14-2026-09_53_33-AM-150x150.png 150w, https:\/\/elmstoneestates.co.uk\/wp-content\/uploads\/2026\/06\/ChatGPT-Image-Jun-14-2026-09_53_33-AM-768x768.png 768w, https:\/\/elmstoneestates.co.uk\/wp-content\/uploads\/2026\/06\/ChatGPT-Image-Jun-14-2026-09_53_33-AM.png 1254w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d48fd0 elementor-widget elementor-widget-image\" data-id=\"7d48fd0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/elmstoneestates.co.uk\/wp-content\/uploads\/2026\/06\/ChatGPT-Image-Jun-14-2026-09_53_36-AM-1024x1024.png\" class=\"attachment-large size-large wp-image-851\" alt=\"\" srcset=\"https:\/\/elmstoneestates.co.uk\/wp-content\/uploads\/2026\/06\/ChatGPT-Image-Jun-14-2026-09_53_36-AM-1024x1024.png 1024w, https:\/\/elmstoneestates.co.uk\/wp-content\/uploads\/2026\/06\/ChatGPT-Image-Jun-14-2026-09_53_36-AM-300x300.png 300w, https:\/\/elmstoneestates.co.uk\/wp-content\/uploads\/2026\/06\/ChatGPT-Image-Jun-14-2026-09_53_36-AM-150x150.png 150w, https:\/\/elmstoneestates.co.uk\/wp-content\/uploads\/2026\/06\/ChatGPT-Image-Jun-14-2026-09_53_36-AM-768x768.png 768w, https:\/\/elmstoneestates.co.uk\/wp-content\/uploads\/2026\/06\/ChatGPT-Image-Jun-14-2026-09_53_36-AM.png 1254w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa959e4 elementor-widget elementor-widget-image\" data-id=\"aa959e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/elmstoneestates.co.uk\/wp-content\/uploads\/2026\/06\/ChatGPT-Image-Jun-14-2026-09_53_43-AM-1024x1024.png\" class=\"attachment-large size-large wp-image-850\" alt=\"\" srcset=\"https:\/\/elmstoneestates.co.uk\/wp-content\/uploads\/2026\/06\/ChatGPT-Image-Jun-14-2026-09_53_43-AM-1024x1024.png 1024w, https:\/\/elmstoneestates.co.uk\/wp-content\/uploads\/2026\/06\/ChatGPT-Image-Jun-14-2026-09_53_43-AM-300x300.png 300w, https:\/\/elmstoneestates.co.uk\/wp-content\/uploads\/2026\/06\/ChatGPT-Image-Jun-14-2026-09_53_43-AM-150x150.png 150w, https:\/\/elmstoneestates.co.uk\/wp-content\/uploads\/2026\/06\/ChatGPT-Image-Jun-14-2026-09_53_43-AM-768x768.png 768w, https:\/\/elmstoneestates.co.uk\/wp-content\/uploads\/2026\/06\/ChatGPT-Image-Jun-14-2026-09_53_43-AM.png 1254w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8633983 elementor-widget elementor-widget-image\" data-id=\"8633983\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/elmstoneestates.co.uk\/wp-content\/uploads\/2026\/06\/ChatGPT-Image-Jun-14-2026-09_53_40-AM-1024x1024.png\" class=\"attachment-large size-large wp-image-849\" alt=\"\" srcset=\"https:\/\/elmstoneestates.co.uk\/wp-content\/uploads\/2026\/06\/ChatGPT-Image-Jun-14-2026-09_53_40-AM-1024x1024.png 1024w, https:\/\/elmstoneestates.co.uk\/wp-content\/uploads\/2026\/06\/ChatGPT-Image-Jun-14-2026-09_53_40-AM-300x300.png 300w, https:\/\/elmstoneestates.co.uk\/wp-content\/uploads\/2026\/06\/ChatGPT-Image-Jun-14-2026-09_53_40-AM-150x150.png 150w, https:\/\/elmstoneestates.co.uk\/wp-content\/uploads\/2026\/06\/ChatGPT-Image-Jun-14-2026-09_53_40-AM-768x768.png 768w, https:\/\/elmstoneestates.co.uk\/wp-content\/uploads\/2026\/06\/ChatGPT-Image-Jun-14-2026-09_53_40-AM.png 1254w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Compliance Information Home Compliance Information At Elmstone Estates Ltd, we are committed to operating transparently and in accordance with all relevant legislation and industry regulations. This page contains important information regarding our fees, Client Money Protection membership, redress scheme membership, complaints procedure, privacy\u00a0policy, and other regulatory disclosures. If you require any further information, please contact [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-848","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/elmstoneestates.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/848","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/elmstoneestates.co.uk\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/elmstoneestates.co.uk\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/elmstoneestates.co.uk\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/elmstoneestates.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=848"}],"version-history":[{"count":12,"href":"https:\/\/elmstoneestates.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/848\/revisions"}],"predecessor-version":[{"id":871,"href":"https:\/\/elmstoneestates.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/848\/revisions\/871"}],"wp:attachment":[{"href":"https:\/\/elmstoneestates.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=848"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}